{"id":212,"date":"2022-11-04T23:46:36","date_gmt":"2022-11-04T23:46:36","guid":{"rendered":"https:\/\/aapdc.org\/toolkit\/?page_id=212"},"modified":"2023-10-04T20:37:26","modified_gmt":"2023-10-04T20:37:26","slug":"language-services","status":"publish","type":"page","link":"https:\/\/aapdc.org\/toolkit\/language-services\/","title":{"rendered":"Language Services"},"content":{"rendered":"

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Language Services<\/h1>\n

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Information for providers on working with non-English Speakers and medical interpreters. Language access organizations are also included. <\/span><\/p>\n

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Communications with Non-English Speakers<\/span>\u00a0<\/span><\/h1>\n

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How do I communicate with families that are not English proficient?\u00a0<\/h3>\n

Language access is critical for ensuring that immigrant children and families are able to access and use health care services. 82% of immigrant children are fluent English speakers, however 40% of immigrant children live with at least one parent that does not speak English fluently. Approximately 24% of immigrant children live in a linguistically isolated household where no one over age 13 speaks English fluently in the home (1)<\/span>.<\/span>\u00a0<\/span><\/p>\n

Families that are not fluent in English and cannot access language support may be deterred from making appointments for health care services. In health care settings, language barriers can lead to inadequate communication that may cause confusion, dissatisfaction, and\/or medical errors (2,3)<\/span>. Language barriers have been linked to less routine and timely care for children whose parents\u2019 primary language at home is not English (4)<\/span>.<\/span>\u00a0<\/span><\/p>\n

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Language barriers can occur in clinical settings from the outpatient clinic to the intensive care unit, or in non-clinical settings, like administrative, billing, and legal departments.\u00a0<\/span><\/p>\n

Trained medical interpreters can help pediatricians communicate with families that do not speak English or have limited English proficiency. Trained medical interpreters are valuable assets to the health care team and essential bridges to navigating language barriers. Trained medical interpreters may include trained bi-lingual staff, on-staff interpreters, contract interpreters, or telephone interpreters.<\/span>\u00a0<\/span><\/p>\n

Trained bi-lingual staff are employed by the practice for a different primary role and have interpreter duties as a secondary role. On-staff interpreters are employed by the practice solely for interpreter services. Contract interpreters are not employed by the practice, and provide services on an on-call basis. Telephone interpreters provide services through telephone language lines, often providing interpretation for less commonly requested languages. Although less common than telephone services, interpretation services can also be provided through Video Medical Interpretation<\/span><\/p>\n

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Best practices for working with medical interpreters:<\/h3>\n